Raveahem Privacy Policy
We are committed to protecting the personal information of all our customers and website visitors. When you visit our website www.raveahem.com (the "Site"), which is owned and operated by Fujian Kinder Import & Export Trading Company Limited (sub-brand "Raveahem", "we", "us" or "our"), we ensure that any information we collect is completely secure and reliable. We are the data controller for all of our services and are the ones responsible for protecting your privacy.
We are publishing this notice to help you understand.
1.When and why we collect information from you
2.How we use the data we collect
3.Who we share your data with and why
4.What rights you have with respect to any personal data we collect
What information we collect
We are committed to collecting data only when it is essential to improving your shopping experience and the ease of your interaction with our site. The information we collect is either "personal information," such as your name or email, which can be used to identify you personally, or "non-personal information," such as your IP address or browser type, which is not used to identify you personally.
Personal Information We Collect.
When you create an account
First name
Last name
When you place an order
Full Name
Email address
Phone number
Credit card number (we do not store this information)
Shipping Address
Billing Address
Purchase Order
When you contact us
Full Name
Email address
Record of online chat or email messages
When you submit a product review
Full Name
User-submitted images/videos (if applicable)
Non-personal information that we collect.
Your computer's IP address and the country in which it is located
The items in your current shopping cart
The type of browser software you are using
The date and time of your visit to our site
The address of the website that linked you to our site (if applicable)
the search engine terms used and the number of hits on our ads
Other data about how you navigate and use our site (i.e. what you click on)
Cookies
We use cookies so that our website can recognize you on individual and repeat visits to our website. To learn more about how our cookies work, please see our cookie policy.
How we use your information
We want you to know how and why we use all the information we collect.
We do what we do with your data for the following reasons.
Legitimate interest, we use your data to provide you with the best possible browsing, shopping and delivery experience.
Consent, when your data is used in a way that you specifically agree to us using it.
Contract, when your data is used to fulfill a contractual agreement.
Legal obligation, when your data is used due to a legal or statutory requirement.
Please review the following for a clear understanding of the main ways in which we use your data and why.
Contact information (name, email address, phone number, delivery information)
How we use your contact information Why we do so
Set up your user account User accounts allow you to maintain your wish list and your shopping cart on different devices, view your order history, save your past shipping information, and much more. It makes your life easier! (Legitimate Benefits)
Send you order updates via email, SMS or Facebook Messenger If a problem arises that prevents us from shipping the items you ordered, we will contact you to resolve the issue (contract). We will only contact you by email or through the channel you have agreed to.
Sending information about new products, buybacks or special offers via email and/or SMS We will only send marketing messages when you have agreed to receive them on a specific platform (consent)
Fraud detection and prevention We want to catch potential fraudulent crime before it affects you or us (legal obligation/legal interest)
Your gender
How we use your payment information Why we do so
To send you relevant marketing information (if you have given us permission to send you information) We want to send you information about the products that are most relevant to the gender you identify with.
Your payment information (we do not store any credit card information)
How we use your payment information Why we do this
To process your order We need your payment information so that we can obtain payment for your order. This allows us to fulfill our contractual agreements to send you the products you ordered (the contract).
Detect and prevent fraud We want to catch potential fraudulent crime before it affects you or us (legal obligation/legal interest).
Your information history with us (via email, SMS or social media)
How we use your information history Why we do this
To provide you with customer support Our customer support team makes sure you receive what you pay for (contract) and guides you through your experience on our website if you have a problem (legitimate interest)
Identify common problems with our website or products We use your feedback to improve our website experience and the quality of the products we offer. If a customer encounters a common problem, we will try to understand and resolve it (legitimate interest)
Training our customer support team We may use past conversations as examples to train our staff to give the best customer service possible (legitimate interest).
Your Purchase History and Shopping Cart
How we use your purchase history and shopping cart Why we do this
To allow you to make purchases We need to know what is in your shopping cart so we can sell it to you (contractual requirement).
Notify you via email or text message when you leave an item in your cart If you start checking out and get distracted before completing your purchase, we will send you a message to remind you of the item you want (legal right). You must explicitly agree to be notified by email and/or text message (consent).
Process returns, exchanges and cancellations Our customer service team needs to refer to your purchase history in order to process any changes once your order has been processed (contractual/legal interest).
Tracking sales trends We look at the items our customers order the most to ensure we have the best selection of items in stock and are constantly introducing new items you will love (Legitimate Interest).
Your browser and network information (IP address, browser/phone type, etc.)
How we use your browser and network information Why we do it
Display website information relevant to your current country (currency, free shipping threshold, etc.) Your computer's IP address tells us which country you are located in. We use this to create the best website experience for you (legitimate interest).
Improving our website experience We strive to provide the best website experience on all devices and browsers (legitimate interest).
Protecting our data and website experience We review website visitor information to detect malicious attacks that may affect the speed of our website and/or the security of our data (contractual/legitimate interest).
Information about your website usage (which pages you visit on our website, which links you click on to get to our website, the date and time you visit our website, etc.)
All site usage information is anonymous and viewed in aggregate (so you are not identified and we do not see your personal history). We also share this information with third parties.
How we use your website usage information Why do we do this?
Research and Analysis We need to understand what our customers like and how they use our website in order to provide them with the best website experience and product selection (legitimate interests).
Identify problems with our site Reviewing site usage data allows us to see which pages are difficult for people to use and how we can improve them (legitimate interest).
Enhance our product selection We look at which products and collections are getting the most traffic in order to keep the most popular inventory and produce new products that you will like (legitimate interest).
Photos/videos you submit (via product review requests)
How we use your photos/videos Why we do it
Enhance the shopping experience We may display photos/videos you submit to us via product reviews or Instagram mentions on our Amazon account product pages. This allows other customers to see how great our products look! (Consent/legal interest)
Where we share your information and why
We have not and will not sell your information to third parties, ever. This would be a direct violation of our commitment to keep your data safe and secure. We do, however, share some information with trusted partners to help maintain our privacy mission. They fall into several categories.
Shipping and Delivery
We need to share information with our shipping partners so that they can deliver your order to the right door. We only work with well-respected couriers such as USPS, FedEx, UPS and DHL and share as little personal information as possible.
Payment Processing
We use a third-party payment processing provider in order to securely accept payments. This ensures the security of your sensitive credit card and other payment information. We do not store your credit card information on our website.
Fraud Detection Agencies
We work with credit card reference and fraud detection companies to ensure that our customers and our business are protected from fraudulent crimes. This allows us to cancel fraudulent orders before victims are affected.
IT Companies
We work with selected third parties to improve our website technology and experience. We only share limited information when absolutely necessary.
Marketing Companies
We work with third-party companies to provide marketing features, such as product reviews and email notifications. Any personal information they use is limited and secure.
The Fujian Kinder Import and Export Co. LTD
We are part of The Fujian Kinder Import and Export Co. LTD. We share limited information when needed to improve the shopping experience for all of our customers.
we only share personal data with companies that you have approved. For example, if you choose to use a social media site to log in or create an account with our store, then you must consent to that social media site sharing explicit information with us.
We may also share anonymous, aggregated data with selected third parties. This data does not contain any personal information and does not identify you among our other customers and visitors to our website.
How Long We Keep Your Information
We retain your information as long as it is needed to provide services to you. This can include as long as you maintain a customer account with us or as long as needed to provide our customer support services - if you have a message history with us.
There are a few reasons we may retain your information for more or less time than the above-stated scenarios:
We are required by law (an existing regulation or one enacted in the future) to retain your information for a longer period or delete it in a shorter period
You exercise your right to request that we delete all your information and we do not have existing legal obligations to hold on to it
We enter into a legal claim or other proceedings that involve your information. This could include fraud, abuse, terms & conditions violations, or another type of legal dispute. We will then retain your personal information until the proceedings and any appeals have concluded
Marketing messages
If you gave us your clear consent, we may send you marketing messages via the following channels: email, text message, or Facebook Messenger. We will only send messages via the channel or channels that you agreed to receive messages through.
Every marketing message that you receive from us will contain clear instructions on how you can unsubscribe from receiving any future marketing messages via that channel. If you are unable to find how to unsubscribe from a specific channel or wish to opt-out of all marketing messages at once, please contact us at Support@nffan.com. We will ensure you are opted-out and removed from our marketing message system.
SMS/MMS Mobile Messaging Marketing Program
We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.
California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:
Raveahem (Fujian Qingzhuo Import & Export Trading Co.)
Address:Fuzhou Free Trade Zone Complex Building 15F Area A-0285 (FTZ),350015,Fuzhou,Fujian,China.
Mail:Support@nffan.com
Contact Tel:86-013635295078
This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.
Your Rights
You have a number of rights to ensure your privacy and the security of your data:
The right to know the extent of information we collect and where it is used
The right to have your information corrected or completed if inaccurate
The right to have your information deleted
The right to restrict how we use and process your information
The right to request we copy or transfer your information to you or a third party
The right to object to your information being processed by us
The right to withdraw consent for any consent-based processing (like receiving marketing messages) at any time
The right to complain to your country’s data protection regulator
If you’d like to exercise any of your above rights, please contact us at Support@.com
Our Policy Towards Children
We will not knowingly collect any information from any person below the age of 13. If you are a parent or guardian and know that your child has provided us with personal information without your consent, please contact us at Support@nffan.com. We will promptly delete the personal information of anyone under the age of 13.
How to contact us
If you have any questions or concerns about your personal information, you can contact us at Support@nffan.com. We will act promptly to meet your request within the scope of your rights.
Limitation of liability
In no event shall Raveahem its owners, officers, employees or agents be liable for any indirect, special, punitive, incidental special, punitive, incidental, exemplary or consequential damages of any kind arising out of or in connection with your use of or inability to use this site, whether in an action under contract, negligence or any other theory.
Copyright Notice
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Raveahem.com or its content suppliers and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Raveahem and is protected by U.S. and international copyright laws. All software used on this site is the property of Raveahem or its suppliers and protected by United States and international copyright laws.